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Help & support

Help & support

Get help with Amaspace, troubleshoot issues, and contact support when needed.


What’s Here

Common Issues — Solutions to frequent problems like loading errors, configuration issues, and performance

FAQ — Quick answers to common questions about setup, assets, publishing, and billing

Getting Help — How to contact support with the right information


Quick Fixes

Before contacting support, try:

  • Refresh the page
  • Check that your product is published
  • Test in incognito mode
  • Verify API keys and integration settings

Most Common Problems

Model doesn’t load — Check file format (GLB/GLTF) and size

Options don’t work — Confirm the option is linked to materials or parts

Integration issues — Verify API key and product ID

Slow performance — Optimize textures and reduce polygon count


Need Help?

  1. Check FAQ and Common Issues first
  2. Gather details (product link, screenshots, steps)
  3. Use the in-app help widget
  4. Include all relevant info for faster resolution
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