Help & support
Get help with Amaspace, troubleshoot issues, and contact support when needed.
What’s Here
Common Issues — Solutions to frequent problems like loading errors, configuration issues, and performance
FAQ — Quick answers to common questions about setup, assets, publishing, and billing
Getting Help — How to contact support with the right information
Quick Fixes
Before contacting support, try:
- Refresh the page
- Check that your product is published
- Test in incognito mode
- Verify API keys and integration settings
Most Common Problems
Model doesn’t load — Check file format (GLB/GLTF) and size
Options don’t work — Confirm the option is linked to materials or parts
Integration issues — Verify API key and product ID
Slow performance — Optimize textures and reduce polygon count
Need Help?
- Check FAQ and Common Issues first
- Gather details (product link, screenshots, steps)
- Use the in-app help widget
- Include all relevant info for faster resolution
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